Return & Refund Policy of ProInvestHub: Your Satisfaction Matters

At ProInvestHub, we are committed to providing high-quality designer clothing and ensuring customer satisfaction. Our return and refund policy is crafted to give you peace of mind while shopping with us. Here’s everything you need to know about returning or exchanging items purchased from our store.

1. Overview of Our Return & Refund Policy

ProInvestHub aims to ensure that you are satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward return and refund process. Please read the following guidelines to understand how to proceed with returns and refunds.

2. Eligibility for Returns

  • Time Frame: Returns must be initiated within 14 days of receiving your order. Items returned after this period will not be eligible for a refund or exchange.
  • Condition of Items: Products must be returned in their original condition, unworn, unwashed, and with all original tags attached. Items that are damaged, altered, or show signs of wear will not be accepted.
  • Non-Returnable Items: Certain items, including those marked as “Final Sale,” personalized items, and undergarments, are not eligible for returns or refunds.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@proinvesthub.com or call us at +1 540-416-2064. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our team will review your request and provide you with return authorization along with detailed instructions on how to proceed.
  3. Ship the Item: Securely package the item(s) in their original packaging and send them back using a trackable shipping method. Please note that customers are responsible for return shipping costs unless the item received was defective or incorrect.

4. Refunds

  • Refund Processing: Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective items).
  • Partial Refunds: In some cases, only partial refunds are granted (if the item is not in its original condition, is damaged, or is returned beyond the 14-day return window).

5. Exchanges

  • Product Exchanges: If you wish to exchange an item for a different size or style, please contact us to check availability. Exchanges follow the same process as returns and are subject to stock availability.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

7. Customer Support

For any questions or assistance regarding our return & refund policy, please contact us:

8. Important Notes

  • We recommend that you retain proof of postage for returned items.
  • Items returned without prior authorization will not be accepted.
  • Refunds may take additional time to reflect on your statement due to bank processing times.

ProInvestHub – Your Destination for Exclusive Designer Clothing

Thank you for shopping with ProInvestHub. We value your trust and are dedicated to providing the best shopping experience. Should you have any questions or need further assistance, please don’t hesitate to reach out.